Very High-Level JD: Soft skill tech service resources – they won’t have to go in the IT closet. Need to have people skills and interface with end users. Also need to be able to perform basic desktop hardware troubleshooting items. Help end users with Wi-Fi and desktop set up. They will escalate to the onsite teams for complex issues.

Key Competencies:

• Positive attitude and collaborative approach in working within a team environment
• Ability to lead coordination efforts and manage workload efficiencies
• Strong customer service skills
• Strong oral and written communications
• Ability to learn and adapt quickly to changes