Our Mission is to extend the healing ministry of Christ.

We are more than healthcare. We are a family of caregivers who see what we do as a calling and treat every person, every time as if they were a loved one. We don’t just heal what hurts. We ease minds and encourage spirits by providing a more personal level of care than ever before—physically, emotionally, and spiritually. Our mission is to Extend the Healing Ministry of Christ which starts with caring for others with uncommon compassion and going above and beyond to make those we serve, feel loved.

Wellness is at the core of what we do, focusing on living a better life today and always. We want everyone to Feel Whole and we see our work as a calling. This is how we make a difference. With our whole-person care, expertise and world-class resources we strive to provide an exceptional experience for all. With hospitals and facilities in over 9 states, our consistent approach to healthcare allows us to live our mission and ensure that our communities are living fuller, healthier lives.

GENERAL SUMMARY:

The Nurse Manager (NM) is a registered professional nurse who has the most direct impact on the care and services that patients and families require throughout their hospital experience. The NM is directly responsible to the Director of Nursing (DON) or Chief Nursing Officer (CNO) and is responsible for the continual operation of a specified nursing unit. The NM is able to demonstrate critical thinking skills, creativity, and has the knowledge to manage resources to achieve quality performance, positive employee relations, and compliance with hospital guidelines. The NM is skilled in coaching, motivating, mentoring, and leading a professional and technical team in the delivery of services for our patient population. The NM assures quality of care is delivered for our patients and demonstrates effective stewardship of scarce resources. The NM is the change agent for the assigned areas of responsibility and is responsible for implementing any changes that the unit is required to undergo. The NM actively participates in outstanding customer service, including service to patients, families, physicians, and other contacts, and accepts responsibility in maintaining relationships that are equally respectful to all.

KNOWLEDGE AND SKILLS REQUIRED:

• Demonstrates Human Resource Management competencies

• Demonstrates Financial Management competencies
• Demonstrates the ability to lead Performance Improvement initiatives on their assigned unit
• Demonstrates the ability to Think Critically and Utilize Technology in relation to the operations of the unit and delivery of patient care
• Demonstrates Leadership and Clinical Practice Knowledge
• Demonstrates good Communication and Relationship Building skills
• Acts as a role model for Professionalism on their assigned unit of employment
• Specific skills as delineated by the unit of employment (see competencies)

KNOWLEDGE & SKILLS PREFERRED:

• Specific knowledge and skills as delineated by the unit of employment (see competencies)

EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor of Science degree in Nursing (BSN) or Master of Science degree in Nursing (MSN) either upon hire/promotion or within 36 months of hire/promotion
• Minimum two years acute care nursing practice experience

EDUCATION & EXPERIENCE PREFERRED:

• Bachelor of Science degree in Nursing (BSN) or Master of Science degree in Nursing (MSN) at time of hire/promotion highly preferred
• Prior management experience
• Specific education and experience as delineated by the unit of employment (see competencies)

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:

• Current valid State of Florida or multi state license as a Registered Nurse

LICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED:

• Professional certification from a national organization

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

Consistently demonstrates through behavior Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Adheres to the ANA Code of Ethics, the ANA Scope and Standard for Nursing Practice, the State of Florida Nurse Practice Act, and the AONE Nurse Executive Competencies

1. Human Resource Management – Monitors performance of the staff and takes corrective action for improvement as appropriate. Uses independent judgment to:

• Selects applicant for interview and hire and assures appropriate orientation.
• Suspend or invoke other discipline for work infractions, performance deficiencies and conduct violations by exercising supervisory authority.
• Evaluates supervised employees, recommends promotion of supervised employees, and recommends bonuses and awarding of other discretionary rewards to supervised employees.
• In collaboration with the Human Resources Department, terminates supervised employees, where appropriate.
• The assignment of employees to particular duties or activities or to authorize and assign overtime to employees where appropriate.
• The adjustment/resolution of complaints, concerns, and problems of supervised employees regarding work assignments, hours of work overtime scheduling, and other work-related matters.
  1. Assures diversity of staff is positively fostered in the work environment. Actively involves all groups in shared decision-making where appropriate.
  2. Uses skill in effective conflict management and is able to reach a common goal and resolve conflicts
  3. Creates a work environment that addresses the physical and emotional needs of the staff and one that is conducive to retention of the staff.

2. Financial Management – Understands health care economics, public policy, and finance as it pertains to the delivery of patient care.
   1. Understands the broad impact of reimbursement on the delivery of patient care services, including but not limited to Medicare, Managed care, Medicaid, third party providers, challenges to current health care policies, and key legislative initiatives at the local, state, and national level.
   2. Develops, analyzes, and interprets unit-department based budgeting. Maintains staffing and scheduling, and resource utilization within budgeted targets for the unit.
   3. Fosters patient, family, staff, and physician satisfaction. Understands the impact of dissatisfaction on the business goals of the unit.
   4. Is involved in capital budgeting; may be required to produce a cost benefit analysis to justify requested equipment.
   5. Utilizes information systems to support business decisions.

3. Performance Improvement – Demonstrates familiarity with the performance improvement model of the organization.
   1. Champions performance improvement activities on the unit through problem identification, assessment, data gathering, change implementation, and evaluation of outcomes.
   2. Is actively involved in all aspects of patient safety on the unit including but not limited to: sentinel event monitoring and reporting, root cause analysis, DNV (regulatory agency) requirements, incident reporting, medication safety policies and procedures.
   3. Assures workplace safety for the employees and demonstrates knowledge of regulatory requirements for workplace safety, i.e., CMS, OSHA, DNV, etc.
   4. Supports continual process improvement by sponsoring and/or participating in the activities.
   5. Ensures that practice changes, as a result of performance improvement activities, are implemented.
   6. Sets quality standards and initiatives for the department through collaboration with leadership and implementation of evidence based practice where appropriate.

4. Critical Thinking/Technology – Utilizes critical thinking skills in the performance of their duties. Demonstrates and understanding of technology utilized in the organization.
   1. Plans, organizes and leads the unit through application of critical thinking skills
   2. Utilizes data driven decision making, incorporating evidence into the decision process
   3. Employs strong problem solving skills and utilizes defined models for problem solving.
   4. Thinks of the system as a whole when analyzing data and making decisions
   5. Is able to utilize critical thinking skills in persuading others
   6. Assures resources and talent are available to support staff in utilization of the supply and medication management systems of the unit
   7. Appropriately integrates technology into the day-to-day care of the patient and leverage technology to improve patient care outcomes
   8. Uses basic computer skills such as word processing, data management, internet/email, and skills to access evidence based information.

5. Leadership and Clinical Practice Knowledge – Provides leadership for the effective and efficient operation of assigned unit. Assures clinical practice is of the highest quality.
   1. Leads the employees in a manner which develops the employee to their optimal level of performance
   2. Mentors ANMs and high potential employees
   3. Assures appropriate application of clinical knowledge in the care of all patients
   4. Plans for delivery of care to the patient and evaluates the outcomes of care delivered in relation to clinical effectiveness
   5. Sets clear expectations in the delivery of clinical practice
   6. Assure adherence to models of care established for clinical practice
   7. Fosters inclusion of support services in the delivery of care
   8. Ensures that the patient experience is the focus of all services
   9. Assists the staff, nursing and support staff, to find a sense of meaning and purpose in the delivery of patient-focused care
   10. Establishes and maintains a communication plan that disseminates key messages and decisions to all involved in the care of a patient.
   11. Is accessible on their assigned units in a manner that allows for effective and efficient operational involvement
   12. Is culturally competent and assures that staff is able to deliver culturally competent care
   13. Utilizes evidence based practice as a foundation for patient care delivery. Fosters shared decision making based on evidence based practice.
   14. Maintains a customer oriented leadership style. Remembers that patients are the reason for our business.
   15. Holds self and staff accountable for delivery of care and resulting patient outcomes.

6. Communication and Relationship Building – Utilizes relationship in influencing behaviors on the unit
   1. Utilizes active listening, feedback, inquiry, and validation in communicating with others in relation to meeting the goals of the unit.
   2. Understands the functions of a group process. Is able to facilitate effective groups for the delivery of nursing care and for collaboration with other disciplines.
   3. Supports academic relationships through welcoming students to the unit and assisting in their training process.
   4. Promotes, nurtures, and maintains interdisciplinary relationships in order to assure patient-focused care and better patient outcomes
   5. Maintain appropriate collaborative relationship with patient, families, staff, vendors, physicians, other disciplines, and other contacts.
   6. Works collaboratively to define acceptable behaviors from staff, physicians, and other disciplines within the organization and adheres to these acceptable behaviors

7. Professionalism – Demonstrates a professional persona in their work
   1. Acts as a role model for professional behavior and professional appearance.
   2. Maintains the confidentiality of employees, patients, administration, and medical staff information with no infractions.
   3. Is involved in at least one professional organization and encourages others to become involved.
   4. Accepts and profits from direction and counseling.
   5. Refuses to participate in unethical procedures and assumes the responsibility of informing the appropriate authority of noted incompetence or unethical behavior.
   6. Utilizes available education materials, programs, literature, and resource personnel for career development.
   7. Accepts responsibility for knowing current changes in policy, protocols and procedures through the hospital communication systems.
   8. Supports quality standards, goals and initiatives set by the department and applicable professional organizations.
   9. Attends mandatory in-services and is a member of at least one patient based committee
   10. Meets established educational requirements of the position and strives to continue education as appropriate. Maintains own competency levels in relation to their position.

LIVING OUR SERVICE STANDARDS

How we treat those we serve and each other is what sets us apart from other healthcare organizations. We want everyone who walks through our doors to feel loved, cared for, and at ease. Whether you are clinical or non-clinical, your actions and behaviors can create an environment that either builds trust or causes anxiety and fear. We have made it easy for you to ensure that you are always building trust and providing excellent care by exhibiting our Service Standards.

All team members will be held accountable for consistently living out our 16 Service Standards and the additional behaviors listed below to ensure that every person, every time has an exceptional experience.

KEEP ME SAFE

I make safety my number one priority.

I protect privacy and confidentiality.

I keep my environment clean.

I follow the dress code and wear my badge correctly.

LOVE ME

I treat others with uncommon compassion.

I nurture whole-person care through CREATION Health.

I treat others with fairness and respect.

I listen and communicate using iCARE. (Introduce, Connect, Anticipate, Reinforce, Extend)

MAKE IT EASY

I help guests to their destination.

I speak highly of others to provide connected care.

I collaborate to create solutions, not excuses.

I innovate and continually seek ways to improve our work.

OWN IT

I am positive and aim to exceed all expectations.

I follow through on commitments.

I use discretion with personal devices.

I recover service and restore trust using ACT. (Acknowledge/Apologize, Correct, Thank)

Team members must conform to all AdventHealth organizational and departmental policies and procedures including but not limited to:

• Mission
• Vision
• Values
• Code of Conduct as outlined in the “Guidelines for Employees” handbook

Establishes and maintains a history of regular attendance; makes appropriate use of PDO and observes department call-in procedures for absence; establishes and maintains punctual work habits. Exhibits timely arrival and departure and dependable time habits including meal and other breaks.

Attends and participates in mandatory facility-wide and department training/meetings as required (including but not limited to: ALN, safety training, etc.). Is able to demonstrate and apply knowledge of fire, safety, security, and disaster procedure regulations as presented in orientation, outlined in the safety manual, and as pertains to each work area.

Required to respond to emergency situations (i.e. disasters, hurricanes, etc.) by reporting to department and staying until the crisis is over or your position is covered by incoming personnel. This is a mandatory requirement. Refusal to respond may result in termination.

Contributes to the successful achievement of department-stated goals and objectives and will facilitate staff cohesiveness and communication.

This position description reflects the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. The responsibilities listed may be subject to change at any time and individuals may be asked to perform duties outside of their regular responsibilities to support the ongoing operations of AdventHealth and its facilities.

I have read and understand this job description.

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