• Responsible for the management of identified housing unit(s)
• Responsible for interpreting and implementing management procedures developed in accordance with policies and regulations of the Company
• Manage the daily operations of one or more residential properties or communities
• Walk the property on a daily basis to ensure property and building security and the functionality of all safety systems
• Oversee all aspects of sales/leasing, tenant relations, maintenance, and other support activities
• Manage property budgets, collections and/or property improvement initiatives, and display excellent communication skills working closely with the resident service team to coordinate activities and services for residents
• Complete monthly vacancy reports, delinquency reports, and other reports as needed per your supervisor in a consistent and timely manner
• Maintain a daily presence at the site as assigned, and complete monthly, quarterly, semiannual, and annual inspections
• Complete PHFA, HUD and Fair Housing training on a yearly basis and ensure total compliance with HUD, PHFA and all housing programs through regular file audits, property inspections, and timely reporting
• Ensure the building is ready for all MOR, REAC, PHFA and city inspections, and you will review the property’s rent roll to ensure that the property security deposits, rents, move in dates, etc. are accurate on a monthly basis
• Responsible for the timely completion of all recertifications in accordance with PHFA and HUD guidelines, and you will enforce tenant lease and follow-through on all eviction cases
• Post monthly rental payments and subsidy requests in Yardi and be responsible for posting 3 day-10 day-14 day and 30-day notices
• Follow up on/return all inquiries from all applicants and handle residents’ concerns, disputes, etc. in a respectful and timely manner
• Process rental applications, develop & ensure waiting list is maintained, and release vacant units timely in accordance with leasing policies
• Ensure the proper maintenance of a good key control system and oversee COS/custodial/maintenance staff and work with outside vendors
• Ensure ongoing HUD & PHFA Compliance is maintained at all times

JOB QUALIFICATIONS:

• High school diploma or GED
• Valid driver’s license, automobile insurance, and reliable transportation
• Tax Credit Certification or COS Certification (Certified Occupancy Specialist)
• 3-5 years of experience in the related area as an individual contributor
• Excellent customer service orientation & interpersonal skills
• Knowledge of procedures and policies of residential property management
• Knowledge of landlord tenant law, fair housing regulations and bookkeeping procedures
• Ability to plan, assign, review and coordinate work and programs independently
• Excellent verbal and written communication skills
• General knowledge of maintenance problems
• Good computer skills including working knowledge of MS Office
• Ability to conduct tax credit and HUD file compliance reviews and physical inspections of properties, including walking up and down stairs
• Thorough knowledge of functional area and department processes
• Customer service and interpersonal skills
• Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed
• Organization and the ability to multitask efficiently
• Problem-solving to find effective solutions for a variety of potential issues
• Knowledge of rental contracts and property and anti-discrimination laws
• Tax credit certification within 12 months of start date
• Ability to work with minimal supervision