Position Junior IT Support Technician (IT Infra – Cloud/Server/Network/PC)

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Location Manhattan, NY, Torrance, CA or Client site in LA area (or other states in the U.S.)

Job Type Full-time/Permanent with full benefit

Salary DOE (Hourly rate $20-)

Work hours 9:00am – 5:00pm (Monday – Friday)

* Business trip, overtime, weekend/holiday work will be required as needed.

Start Date ASAP

Visa Support DOE

Job Description

IT Support Technician to help build out, maintain, and troubleshoot infrastructure (Hybrid Cloud or On-premises) for customers mainly in the Americas and Asia regions as a part of a talented team of engineers that demonstrate superb technical competency, delivering infrastructure and ensuring the highest levels of availability, performance, and security.

Job Responsibilities

• Provide 1st and 2nd level support for Japanese companies in the U.S. with Japanese and English (Remote or on-site support)
• Receiving inquiries by phone and e-mail, creating tickets, handling initial resolution, and escalation

• Configuration, installation, migration, and troubleshooting of servers, PCs, printers, etc.
• Manage and monitor all installed systems, cloud and infrastructure
• Install, configure, test and maintain operating systems, applications and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Liaise with vendors and other IT personnel for problem resolution
• OS: Windows, M365, iOS, Android

Skills / Qualifications

• Business-level Japanese/English communication skills are required (reading, writing, verbal communication)
• 1-3 year work experiences of IT user support are preferred
• Be able to make IT related documents and use Microsoft Visio and Excel are preferred.
• A willingness to take responsibility and upward mobility in the execution of work for clients, with growth potential.
• Team-player and good communication (Report, Note, Discuss)
• Detail-oriented, with a commitment to preventing omissions