Position Junior – Senior IT Support Technician (IT Infra – Cloud/Server/Network/PC)
Location Torrance, CA or Client site in LA area (or other states in the U.S.)

Job Type Full-time/Permanent with full benefit

Salary DOE (45K – 90K)

Work hours 9:00am – 5:00pm (Monday – Friday)

* Business trip, overtime, weekend/holiday work will be required as needed.

Start Date ASAP

Job Description

IT Support Technician to help build out, maintain, and troubleshoot infrastructure (Hybrid Cloud or On-premises) for customers mainly in the Americas and Asia regions as a part of a talented team of engineers that demonstrate superb technical competency, delivering infrastructure and ensuring the highest levels of availability, performance, and security.

Job Responsibilities

• Provide Tier1 to Tier 3 level support (depends on work experience)
  • Manage and monitor all installed systems and infrastructure
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Maintain security, backup, and redundancy strategies
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
  • Participate in the design of information and operational support systems
  • Liaise with vendors and other IT personnel for problem resolution Requirements
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks;
  participating in professional organizations

• Accomplishes information systems and organization mission by completing related results as needed

[Server/PC/Application]

• Install, configure, test, and maintain operating systems, application software and system management tools
• Monitor and test application performance for potential bottlenecks, identify possible

solutions, and work with developers to implement those fixes

• Installing, configuring, and troubleshooting Microsoft/VMWare based environments, virtualization, and containerization (e.g., VMware, Veeam, VDI, WVD) and monitoring systems (PRTG, etc.)
• Endpoint solutions such as Symantec, Trendmicro, CrowdStrike
• Cloud solutions such as Microsoft Azure, M365, AWS, Cisco Umbrella, Proofpoint

[Networking]

• Scripting, networking (OSI network layers, TCP/IP)
• Establishes and maintains network performance by building network configurations and connections,
  troubleshooting network problems for managed customers onsite/remotely.
• Establishes networking environment by designing system configuration, directing system Installation,
  defining, documenting, and enforcing system standards
• Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades;
  collaborating with network architects on network optimization
• Secures network system by establishing and enforcing policies defining and monitoring access
• Reporting network operational status by gathering, prioritizing information, managing projects

Skills / Qualifications

• Business-level English communication skills are required
• Business-level Japanese communication skills are preferred
• Junior level : At least 1-2 years as Network/Server Engineer experience is required

• Networking
  Firewall, Switch, Wireless Access Point, VPN, Cisco Meraki, Fortigate, Juniper
  CCNA is preferred

• Servers/Virtualization/Cloud
  Windows/Azure/AWS servers and Windows PCs/WVD/AVD
  VMWare, Veeam, Symantec, TrendMicro, CrowdStrike, Cisco Umbrella, Proofpoint
  Microsoft/Virtualization certification is preferred

• A willingness to take responsibility and upward mobility in the execution of work for clients, with growth potential.
• Team-player and good communication (Report, Note, Discuss)
• Detail-oriented, with a commitment to preventing omissions.