• Oversees day-to-day management of the portfolio for the Company
• Implements policies and procedures, works with outside agencies and strategically grows the department by working in conjunction with development and evaluating third party management opportunities
• Works with onsite staff, corporate office staff, and senior leadership team while promoting company mission, values and culture, as well as acting with the highest level of ethical decision-making at all times
• Solicits and brings new management opportunities to be vetted by the senior leadership team
• Works to achieve the highest possible net operating incomes through the implementation of effective cost control and revenue improvement programs on a portfolio-wide basis
• Manages the properties efficiently and profitably given existing market conditions and consistent with the goals and objectives of the company and property owners
• Directs the portfolio-wide annual operating budgets and sales/marketing plans
• Works with management/owners to identify property/financial goals and objectives
• Maximizes rental income while minimizing expenses through effective planning and control measures
• Monitors income/delinquencies
• Identifies trends and recommends appropriate strategies and adjustments for monthly corporate meetings
• Accurately and comprehensively conveys all operational reports and recommends appropriate strategies and adjustments at regular executive corporate meetings
• Has knowledge of and assists in the preparation for any scheduled audits, USDA, HUD, REAC, DHCR, or other regulatory agency inspections, investors, owners, local fire, city, county, or state inspections
• Conducts monthly hot property reviews of properties
• Coordinates with the Director of Facilities to establish and maintain the portfolios' physical assets
• Coordinates with the Compliance team to ensure the properties' files and recertifications are kept up to date and completed correctly
• Establishes and implements leasing goals
• Enforces established company policies and procedures for screening applicants for residency
• Assists in the preparation of innovative and detailed marketing and resident retention plans to maximize occupancy and income
• Directs staff to manage resident functions in such a manner as to maintain the respect and goodwill of all residents
• Enforces resident retention practices and service request follow-ups
• Assists and ensures that all customer complaints are handled promptly and appropriately
• Implements and monitors effective lease renewal programs to maximize continued occupancy and income
• Ensures consistent, respectful and professional communications to residents as required
• Ensures timely and accurate communication with owners, executive leadership team and supervisors regarding all phases of property operation and significant changes or problems
• Responds to Request for Proposals and/or Qualifications
• Analyzes and evaluates monthly and/or quarterly financial statements and drafts clear and concise owner’s reports to substantiate the analysis
• Effectively, respectfully, and professionally partners with all staff at all times
• Ensures proper use of property management software and training as needed
• Works in collaboration with Operations to promote a “safety first” culture and ensures that all staff comply
• Conducts occasional routine site inspections including files and office operations, interior and exterior of units and buildings, building systems, and curb appeal
• Contributes to applications - HFA, Part of FHLB, RAD
• Assists in completion of Operation Budgets, AMI Targets and Rent Structures, keeping in mind regulatory requirements and service programs
• Signs off on civil plans, floor plans and construction plans
• If HAP involved, completes work associated with Housing Authorities
• Models leadership and leads by example
• Directly supervises regional managers
• Is committed to ongoing principles of creating diverse, equitable and inclusive strategies when selecting our employees, collaborating with partners, and engaging with tenants
• Implements strategic growth plan and hires new staff in coordination with Human Resources
• Encourages and facilitates training for staff including safety, emergency procedures and other job-related development opportunities
• Ensures staffing schedules are consistent with property needs
• Reinforces compliance of all Human Resources policies with staff
• Successfully onboards new staff members as outlined in Onboarding Procedure
• Effectively performs and documents appropriate staff evaluations; is dedicated to assisting employees in managing their careers and reaching their professional goals through promotion and transfer opportunities by discussing job performance and objectives on a frequent and ongoing basis

JOB QUALIFICATIONS

• Bachelor’s degree from an accredited college or equivalent Real Estate education
• Accredited Resident Manager (ARM) or Certified Property Manager (CPM)
• Additional requirements for Affordable Site Management
• Certified Occupancy Specialist (COS)
• C3P Tax Credit and LIHTC certification
• STAR certifications