• This position is housed within the Asset Management department, which monitors long-term physical, financial, operational, and administrative compliance for IHDA-assisted developments
• Ensures viability of property portfolio through financial analysis, insurance oversight, reserves administration, loan servicing, and asset repositioning
• Supports the ongoing evaluation, documentation, and improvement of the loan servicing environment to maximize output and efficiency
• Stays abreast of company policies and control requirements
• Ensures the department policies and procedures, and flow charts meet audit control standards
• Oversees the internal and external audit examinations of the team
• Responsibility for reporting on the Authority’s multifamily loan portfolios
• Strong emphasis on tracking and managing loss mitigation efforts on the Authority’s multifamily family loan portfolio
• Develop department status reports, annual budgets, and overall goals
• Meet with team staff to plan, manage, and execute business strategies that promote improved loss mitigation efforts; streamline loan servicing processes; and maximize revenue growth
• Leads and/or supports projects across the Authority in executing new business initiatives
• Supports efficiency needs and changes in corporate policies and other business drivers
• Adheres to compliance with financial controls and Authority policies including documentation to support business strategy
• Manages team through all phases of project life cycle
• Projects have an emphasis on loan servicing, risk management, and automation of manual processes
• Supervision and support of department staff and performance goals
• Encourages team collaboration and cooperation
• Performs other duties and handles other special projects/initiatives as assigned

JOB QUALIFICATIONS

• Bachelor’s Degree in business, finance, or a related field, or an equivalent combination of education and experience desired
• 10+ years of relevant work experience in loan servicing, risk management and controls, multifamily real estate, financial, and/or production operations environment
• Has experience with financial and system controls and experience in leading medium and complex business strategies
• Strong analytical skill, including the ability to identify and resolve transaction reporting, process, and accounting and control issues
• Able to work independently and assume responsibility for transactions and/or project deliverables with minimal supervision
• Demonstrated experience in servicing loan products and supporting infrastructure, specifically in the affordable housing market
• Proficient PC skills, including experience with Microsoft Office Suite
• Knowledge of role specific tools
• Effective interpersonal skills
• Able to build effective relationships with internal and external partners, and proactively identify issues and craft workable solutions
• Strong oral/written communication skills
• Ability to convey information in the appropriate style and setting both within written form and public speaking environments both internal/external
• Ability to communicate effectively with management