Job Title
Member Engagement Specialist REMOTE
Date Posted
10/9/2019
Location
, United States
Min Salary
$16.00
Max Salary
$17.50
Job Type
Full-Time Regular
Job Description

This is not your typical call center role -- but you already have the influencing skills and perseverance to be successful. It may be the most challenging and rewarding job you'll ever have the chance to be a part of:

You will help a care-avoidant population see the value of joining an innovative program that is very successful in helping members improve the quality of their lives.

Rather than taking a "hard-sell" approach, you'll educate and motivate people to enroll.

In addition to a competitive salary, you'll have unlimited earning potential through incentives.

This position is VIRTUAL, and our client will provide paid professional training, a company laptop, a stipend to offset Internet costs, excellent benefits and more.

You'll feel good about representing a program that puts members first and focuses on outcomes, spending a year with each member to help them learn new behaviors.

Our client is making a positive impact on people’s lives every day. We use predictive analytics to identify health plan members with unaddressed behavioral health conditions that worsen chronic disease, then engage, support and guide these members to better health with a personalized, human-centered approach. This has led us to where we are today: growing fast and saving lives as we do.

To support our explosive growth, we’re looking for compassionate, hard-working people-lovers to join our team. If innovating in the field of patient care is something, you’re passionate about, we encourage you to join our mission to improve the health and save the lives of as many people as possible.

Requirement

To be a good fit for the Call Center Representative opportunity, you will have:

Proven success in outbound warm sales.

A demonstrated ability to establish trust quickly, overcome objections and be persuasive over the phone.

Excellent oral and written communication skills with strong listening/comprehension abilities.

Great telephone presence, including the ability to:

Engage and motivate using patience and a conversational approach.

Convey confidence and a positive attitude.

The self-discipline to be successful in a remote role, including the persistence to make a high number of outbound calls.

Excellent ability in computer skills: knowledge of shortcuts, terminology & ease of use

A high school diploma or equivalent is required, and a bachelor's degree is a plus.

The ability to:

Adapt to a regularly changing environment.

Navigate and multi-task in several computer applications while holding a conversation.

Proficient personal computer skills, including Microsoft Office. Quick question for you - click here

Healthcare outreach and/or member support experience would be helpful but is not required.

Additional requirements:

A quiet, private, distraction-free home office work environment.

A reliable high-speed Internet connection (cable, DSL or fiber) with speeds of at least 10Mbps download and 5Mbps upload.

Willingness to do constant sedentary work.

Discipline to work from home while following a set schedule.

To meet the basic qualification for this role, you must be at least 18 years of age.

Compensation

$16.00 to $17.50 per hour

Commissions $500.00 to $2500.00 per month (based on performance)

Disability Insurance

Medical Insurance

Supplemental Insurance

Dental Insurance

Travel Assistance Program

Vision Insurance

Flexible Spending Accounts

Employee Assistance Program