Job Title Cyber Security Operations Manager
Location Duluth, GA
Job Type Full-Time Regular
Job Description


  • Leads a team of CSOC Analysts in support of all designated CSOC functions
  • Hiring and training new staff. Providing leadership and coaching to staff. Conducts weekly meetings and annual performance reviews.
  • Serves as last escalation point for high impact security incidents and customer outage calls for the team.
  • As needed, liaise with customers on security matters, project implementation support, DR activities, and troubleshooting.
  • Overseeing security incident management processes and security monitoring alerts.
  • Supporting new and existing security solutions in support of improving overall security of our customer’s networks and data.
  • Ensuring security tools and solutions hardware/software/devices are operating effectively and updated in a timely manner.
  • Developing and maintaining operating guidelines and procedures in support of customers’ policies, standards and guidelines.
  • Ensuring use of appropriate and effective measures to respond to security alerts.
  • Applying your knowledge of current threat landscape and understand the latest exploit techniques and propose appropriate countermeasures, configurations and awareness.
  • Ensuring the confidentiality, integrity and availability of the data residing on or transmitted to/from/through customer’s networks.
  • Leading and ensuring efficient ticket queue monitoring, resolution and prioritization, maintain diagrams and documentation as appropriate and support reviews, auditing and maintenance activities
  • The CSOC Manager will ensure 24/7/365 coverage.


  • Bachelor’s degree or equivalent experience in a related field
  • 8+ years of relevant information security experience, 3 years people management
  • Industry recognized professional certification such as CISSP, GCIH, CASP, CISM, GSEC
  • Experience working with information and network security practices, software, and hardware.
  • Experience working with security architecture.
  • Good analytical and problem-solving skills for resolving security issues.
  • Organization skills to balance and prioritize work.
  • Interpersonal skills to interact with customers and team members.
  • Strong troubleshooting, reasoning and problem-solving skills
  • Team player with the ability to work autonomously
  • Highly self-motivated and directed. Ability to think outside of the box.
  • Excellent communication skills
  • Ability to obtain a government security clearance (US Citizenship is required)