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Job Title Director Customer Experience
Location Dubai
Job Type Full-Time Regular
Job Description

Our Client:

“Customer Experience is the new Marketing Battlefront”…and if you have championed this game, then my client, a huge conglomerate is looking for you.!!!

Your Role:

We are looking for a Customer Experience Director who can design every single interaction with the customers as he/she understands that even the minutest of the interaction with the customer is an opportunity to create a remarkable opportunity. Somebody who can make the journey from the parking lot to store, trolley, format, ease of shopping & billing and back to the car park worthwhile.

Your role would revolve around defining the customer experience strategy and direction using comprehensive customer insight; Leading and influencing cross company collaboration to ensure a holistic experience across spectrum of disciplines; providing thought leadership and insight to drive improvement creating a truly differentiated experience; ensuring alignment to Group Customer Experience principles across the end to end customer journey; increasing customer loyalty and drive customer advocacy and satisfaction; taking full onus of NPS score and strategic initiatives.

If you are someone who likes to brand the customer experience and not just sell a service kindly press the Apply Button and we will call you soon J

Must Haves:

Desired Skills and Experience

§ The opportunity is best suited for an expert in customer experience across all digital and physical touch points

§ Experience of leading CX projects, defining the roadmap, and seeing it through to successful completion.

§ Change management ability (people, process and systems change) is must

§ Business improvement capability –analysis of root cause and ways to eradicate customer issues

§ An influencer and promoter for change

§ Strong analytical skills

§ Strong understanding of organisational strategy

§ Holding a Bachelor’s degree in any field

Location: UAE

Managing Expectations:

At Mindfield we are driven by mutually agreed KPIs and service levels. Exceptional results can only be delivered when we understand both our key stakeholders clients and candidates. Keeping this in mind we would request that when applying for a role do take cognizance of the “must haves” to avoid disappointment. Sometimes positions take time to close and there could be delay in us responding to you but as a thumb rule if you do not hear from us in 7-8 working days post applying for the role then the resume has not been shortlisted and would be kept on the database for other roles.

Look forward to a long term relationship…Mindfield…making a difference

Country United Arab Emirates