|Help Desk Technician|
|Help Desk Technician - Greater Memphis Area - Perm position|
Our client is seeking a Help Desk Technician. This position offers many perks and opportunity for advancement.
The Tier One Help Desk Technician will provide the initial point of contact for end-users to report all Information Technology related support and maintenance
issues within the organization. This position will be responsible for capturing the details of the IT issue, determining whether the issue is hardware or software related, and
directing the issue to the proper technician within Company's Information Technology support structure. In addition, this resource will be responsible for solving the most
common technical issues during the first contact with the user. This candidate will also troubleshoot problem areas by telephone, or via e-mail in a timely and accurate fashion,
and provide end-user assistance where required.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
EDUCATION and/or EXPERIENCE: Two-year technical degree or two years experience
supporting PC hardware and software in a networked environment.
Please send resumes to Lisa Barton - email@example.com