Job Title
Help Desk Technician
Date Posted
11/22/2019
Job Type
Full-Time Regular
Job Description
Help Desk Technician - Greater Memphis Area - Perm position

Our client is seeking a Help Desk Technician. This position offers many perks and opportunity for advancement.


The Tier One Help Desk Technician will provide the initial point of contact for end-users to report all Information Technology related support and maintenance
issues within the organization. This position will be responsible for capturing the details of the IT issue, determining whether the issue is hardware or software related, and
directing the issue to the proper technician within Company's Information Technology support structure. In addition, this resource will be responsible for solving the most
common technical issues during the first contact with the user. This candidate will also troubleshoot problem areas by telephone, or via e-mail in a timely and accurate fashion,
and provide end-user assistance where required.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
=623; Receive calls, emails and web inquiries for end users regarding Company’s systems.
=623; Log all received issues into the Help Desk ticketing system and classify the issue based on support structure.
=623; Provides basic technical and functional support to system users by telephone or email relative to desktop hardware and software packages.
=623; Provide basic level troubleshooting to uncover known issues.
=623; Provide problem resolution for known issues in a timely manner or escalate tickets to the next support tier as appropriate.
=623; Update and maintain issues knowledge base as appropriate.
=623; Works within guidelines of established methods. Obtains, clarifies and provides information within established parameters.
=623; Other work-related duties as assigned by supervisor/manager.
=623; Reliable and regular attendance is expected.


EDUCATION and/or EXPERIENCE: Two-year technical degree or two years experience
supporting PC hardware and software in a networked environment.

Please send resumes to Lisa Barton - lbarton@summerfield.net