Job Title Warranty / Service Manager
Date Posted 7/2/2021
Location Fresno, CA
Min Salary $85,000.00
Max Salary $130,000.00
Job Type Full-Time Regular
Min Experience 3 Years
Position Id EB-1894881792
Job Description

Warranty / Service Manager - Homebuilding

Sequence has been exclusively retained and is actively seeking an experienced Warranty / Service Department Manager in Fresno, CA. This position is a result of an employee's retirement during the COVID epidemic and the desire of leadership to build out their warranty and service operations.

It is currently the most high-profile role of its kind here in the industry regionally - affording the chance of a professional to take over a departmental operation and structure it as their own.

Our client, a respected builder/developer with Central Valley operations who will construct 400 single-family homes this year in the local market, has tasked us with finding the most dynamic and capable individual available.

This position is 100% focused on delivering an exceptional customer experience. Having built thousands of homes regionally, they are committed to providing outstanding value to homeowners that reflect their brand and commitment to quality.

Daily routines focus on department management and oversight of hands-on work performing inspections of homeowner warranty claims, conducting builder meetings, performing Quality Inspections and New Home Orientations, including the generation of punch lists as required based on construction industry standards.

Key attributes required include a keen mind and troubleshooting skills with the ability to identify potential building concerns and issues as well as a the perspective of providing a quality resolution that meets warranty standards.

Ideally, this would include the ability to enhance operations through schedule and warranty management activities leveraged against technology and processes/procedures to document the progress of needed repairs and ensure services are carried out. So, the ability to multi-task and manage multiple contractors and work and communicate closely with homeowners, sub-contractors, and other team members while maintaining a high level of professionalism and attention to detail are critical to job success.

The ideal candidate would have a minimum of 3 years proven experience in the construction/home building/residential customer service arena and is a demonstrated customer experience superstar.

Job Responsibilities:

  • Process and Manage all Warranty Claims and Customer Service inquiries.
  • Coordinate and schedule all needed repairs with contractors and customers
  • Follow up, inspect warranty claims and ensure completion of all required repairs
  • Hold contractors accountable for results and professionalism in homes
  • Instruct customers on how to maintain their homes, as well as communicating what items are warrantable
  • Manage warranty department budget and staff.
  • Performing quality control walks and homeowner orientations
  • Handle multiple tasks, as well as projects within designated timeframes
  • Responsible for achieving high levels of customer satisfaction

Job Requirements:

  • A positive attitude and good social/interpersonal skills are essential
  • Must be able to deal with and remain calm in confrontational situations
  • Previous experience in the home building/construction industry and/or home repair experience is a must.
  • Previous experience in a customer service environment working on/in clients homes
  • Have exceptional listening and communications skills
  • Follow up and follow through consistently to deliver outstanding service
  • Have excellent time management, organizational, and scheduling skills
  • Customer-focused and have a track record of effective problem solving and decision making

This could be the ideal position for a talented mid-level professional who is now ready to step up and run a Warranty / Service Department with skills and experience who is now seeking to take on a challenge and leadership opportunity. It could also be the right role for a senior-level professional looking to find a long-term and stable position with an established organization that would value their presence and abilities.

Our client has built a corporate culture that values individuals as resources. The organization has dedicated employees who have been with the organization for many years. They have watched the firm grow. Working here means giving back to industry and community in ways that expand beyond profit. Leadership believes that their unique corporate culture is responsible for this growth and the company having some of the most engaged and highly productive employees.

The positions offer competitive compensation, a very strong benefits package, bonus, and other incentives. Anything of reason can be structured for the right individual. The Key is finding the best possible professional to run and develop the department.

This is an immediate direct hire. We are seeking an individual already in the region or someone willing to relocate to the lower cost of living area. Relocation assistance would be available.

For consideration, apply here or through our corporate website at: www.sequencestaffing.com or submit to:

Sequence Staffing
2008 Opportunity Drive, Suite 150
Roseville, CA 95678
Phone: 916-782-6900
Email: jobs@sequencestaffing.com

"Sequence: Where a handshake still means everything."