Job Title
Senior Process Architect
Date Posted
Job Type
Full-Time Regular
Job Description

Senior Process Architect – Memphis, TN

  • Has in-depth understanding of the inventory of Company’s Customer, Management, Execution, Support and Supplier processes, upstream and downstream dependencies, and key hand-offs between processes as depicted in Company's Process Relationship Map (PRM)
  • Maintains the Level 1 and Level 2 process profiles on the PRM as changes occur
  • Adds new process profiles when required
  • Understand critical business issue(s) and determine which process(es) can be effectively improved to solve
  • Identify key process issues and resulting business issues


‘Current State’ Business Process Analysis:

  • Scope process inputs & outputs and develop process profile subprocesses
  • Identify process design team members from the business functions involved in the process
  • Interview individual design team members to build process steps for their ‘swimlane’
  • Construct Level 3 end-to-end cross-functional process map with all the participating swimlane process steps with their corresponding hand-offs
  • Facilitate validation sessions and identify inventory of problems/issues with current workflow and steps at the Organization, Process, and Job Level
  • Facilitate the prioritization of problems/issues and their impact on the business
  • Develop Lean Value Stream Map to measure throughput, lead times, wait times, and resources as a ‘current state’ process performance baseline

‘Future State’ Business Process Design:

  • Construct ‘Future State’ Process Profile with the necessary beginning process inputs/sources, individual subprocess inputs and outputs and final end-of-process outputs/destinations
  • Facilitate new subprocess process design specifications (including regulations, policy adherence, input/output specifications, assumptions, and constraints)
  • Facilitate possible process design solutions that meet the design specifications for each subprocess
  • Facilitate any changes required to the sub-processes for the approved new process design
  • Facilitate the new workflow of the process steps to eliminate problems/issues using Value Stream Map to eliminate waste, delays, and effort
  • Facilitate the development of the new end-to-end cross-functional process map for the redesigned process
  • Develop process performance metrics for the new process
  • Facilitate new detailed roles and responsibilities to support the new process
  • Plan high-level implementation plan to implement the new process
  • Define business requirements for any changes to systems that support the redesigned process
  • Define process performance metrics
  • Process Implementation

Process Leadership and Coaching:

  • Lead the evolution to becoming a process–managed enterprise through process ownership, top-to-bottom performance metrics, and the monitoring and management of the performance of core cross-functional business processes
  • Coaching, guiding, training, observing, motivating and developing the team members. Driving continuous improvement of the application of methodologies tools, and capabilities in the performance improvement practice


  • degree required, MBA a plus
  • Rummler-Brache 5-phase Process Performance Methodology with 4 Levels of Process Analysis practical experience Certification desirable
  • Strong group facilitation skills
  • Six Sigma project knowledge & experience
  • Lean Value Stream Mapping experience
  • Ability to be based in Memphis

Minimum 8 to10+ years of experience:

  • Leading teams doing Business Transformation, Business Process, Process Modeling, Change Management, Quality Gates, Process Performance Metrics and Process Performance Management
  • Linking business process improvement efforts to system and organizational critical business issues
  • Leading/facilitating current state ‘As Is’ process analysis; identifying process disconnects at the organizational, process, and job level; facilitating future state ‘Should’ process design; planning implementation and operationalizing of redesigned processes
  • Developing Lean Value Stream Maps using cross-functional process maps to analyze current process throughput, timing, workflow and recommended changes using Lean principles
  • Assessing process performance baselines and establish process goals

SUMMERFIELD ASSOCIATES, INC. is an award winning and nationally recognized leader in the consulting and recruiting industry. We are dedicated to the success of our clients, our employees, and our business. To view more of our opportunities please visit