Job Title
Collections-Customer Service
Date Posted
2/14/2020
Job Type
Temp-to-Perm
Job Description

COLLECTIONS-CUSTOMER SERVICE


If you are a strong collection person and would like to work for a good company, please consider this position. We are working with an excellent Memphis firm that is in need of a collections/ customer service person.

You will be answering calls from customers handling the financial transactions for their orders. This is a temp to perm position for the right person. Please see description below.

Purpose:

To assist sales and finance departments managing customer calls.

RESPONSIBILITIES:

  1. Answer incoming phone calls regarding A/R and credit inquiry, etc.
  2. Process credit applications.
  3. Contact customers on pending orders that require payment information.
  4. Release orders in specific credit region.
  5. Research and resolve deductions.
  6. Contact past due customers for payment arrangement(s).
  7. Send out monthly statements to customers.
  8. Send out monthly A/R reports to sales reps.
  9. Other duties as assigned.

Be able to comprehend large volume of shipping and billing documents.

Education: High school graduate with 3 years office experience in related fields.

Experience: Overall knowledge of billing, terms, freight charges, and payables.

Communication with customers in writing, emailing or by phone.

Basic knowledge of debits and credits.

Skills:

  • Proficient in using Microsoft Office, Excel, Word.
  • Good phone voice and business etiquette.
  • Ability to prioritize, organize, and clearly define objectives.
  • Ability to execute plan within time schedule.