We are a national, multi-disciplinary consulting firm that delivers a full range of management consulting and information technology services. We combine subject matter expertise with industry experience to help public, private, and nonprofit organizations achieve lasting results. We partner with our clients to identify their most critical challenges, offer expert advice, and deliver real-world solutions that transform business and society. BCT is a minority-owned and operated, small disadvantaged business enterprise and one of the leading firms in the country with expertise in the following markets: public sector (federal/state/local), health, pharmaceuticals and life sciences, education, community and social innovation, financial services and insurance, and energy.
We invite and welcome to our team people who share our values and goals; those with a passion for making the world a better place, who see strength in our diversity, seek equal opportunity access for all communities and are motivated to create a more equitable and just society. We appreciate the knowledge, abilities, and ideas of each individual and embrace his/her/their positive contributions to our collaborative and dynamic work environment.
This position supports the U.S. Department of Health and Human Services (HHS) Administration for Community Living (ACL) Office of Information Resources Management (OIRM). The mission of HHS ACL is to maximize the independence, well-being, and health of older adults, people with disabilities across the lifespan, and their families and caregivers. ACL’s Office of Information Resources Management (OIRM), located within the Center for Management and Budget (CMB), works with ACL’s program centers to provide and transform information technology services in support of programs serving older Americans and Americans with disabilities.
ACL’s goal is to identify, develop, operate and secure a portfolio of new and existing systems that better support the needs of its program, increase system security, and/or reduce the cost for system development and operations. These technology solutions must comply with a complex set of laws and regulations, as well as user and reporting requirements, and must be sustainable and easily adaptable as program and compliance requirements evolve.
OIRM operates across four segments, all reporting to the ACL Chief Information Officer: 1) IT Portfolio Management (ITPM), 2) Enterprise Digital Strategies & Solutions (EDSS), 3) Policy, and 4) Administrative Support. These segments are cohesive and must work in concert to achieve effective results. OIRM has contracted with BCT Partners to provide support to EDSS.
Technical Writer III will produce high-quality documentation that effectively translates technical materials into terms more understandable by communities the Client serves, and contributes to the overall success of ACL and OIRM projects . Deliverables include but are not limited to architectural documents, user guides, info graphics, charts, help guides, and developer guides. This position works collaboratively with technology executives (CIO/CISO), developers, architects, quality engineers, and security experts to ensure work products meet technical and quality standards, and support project objectives.
- Work with internal project teams to gather and understand product and documentation requirements; effectively apply them to materials; stay abreast and respond to changes and updates as required.
- Independently create high-quality documents that meet applicable standards (i.e. 508 compliance) as well as user and report requirements and are appropriate for the intended audience; receive and respond to feedback, making timely changes as requested; keep organized records of changes and edits for reference.
- Document systems, procedures, processes, workflows, and governance as well as system and/or enterprise architecture; write easy-to-understand user interface text, as well as online help and developer guides.
- Create illustrations, graphs, charts and other media for materials, as needed.
- Conform to required standards, while also suggesting technical corrections for improved formatting, content, structure, organization and clarity that benefit users.
- Edit and review own work and the work of others, as needed.
Skills, Knowledge, and Experience Required:
- Four to six years of technical writing experience is required.
- Bachelor’s degree in English, communications, technology or related fields.
- Proven work experience in authoring and updating enterprise applications documentation.
- Proven ability to deliver high-quality documentation with a demonstrated attention to details.
- Ability to quickly grasp complex technical concepts and make them easily understandable using text and pictures; professional writing and strong visual communication skills required.
- Excellent skills writing in English are required.
- Must be organized, and able to prioritize and meet deadlines.
- Able to work independently, and collaboratively across teams and as part of a team.
- Strong working knowledge of Microsoft Office.
- Basic familiarity with the SDLC, software development, and cloud-computing.
- Experience in working in federal agencies is a plus.
How to Apply:
Interested candidates should submit their resumes and cover letters to BCT Partners via firstname.lastname@example.org. BCT Partners is an Equal Opportunity Employer. We appreciate the diversity of our communities and encourage candidates of all races, colors, ages, religions, sex, sexual orientations, gender identities, national origins, veteran or disability statuses to apply for BCT positions. No phone calls or in-person applications, please.