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Job Title Training and Technical Support Manager Middle East
Location Dubai
Job Type Full-Time Regular
Job Description

Our Client: Is a leading Consumer Electronics company in UAE. They are an excellent company to work for with a strong reputation.

Your Role:
Design, implement and deliver targeted and successful training programs to the partners and distributors in the region and assist partner’s service organizations on technical questions/doubts. Develop the annual training calendar and the respective materials.

Together with the central training team, create and develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, tutorials and workshops.

Provide a proper technical support to distributor service managers across the region.

Must Have:
You should have at least 5 years of business experience within major appliances training and/or technical support. Equipped with a Bachelors degree in Engineering you should have a strong passion and desire to deliver outstanding customer service, passion for products and technology and open to travel within the Middle East, Mediterranean and Africa geographies.

Good interpersonal skills. Strong coordination and planning skills. Good interpersonal and supervisory skills.

Managing Expectations:
At mindfield we are driven by mutually agreed KPIs and service levels. Exceptional results can only be delivered when we understand both our key stakeholders clients and candidates. Keeping this in mind we would request that when applying for a role do take cognizance of the “must haves” to avoid disappointment. Sometimes positions take time to close and there could be delay in us responding to you but respond we will. Look forward to a long term relationship…..mindfield..making a difference.