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Job Title VP of Customer Success
Date Posted 6/25/2018
Location Atlanta,, GA
Job Type Full-Time Regular
Job Description

Posting Number: 201604SLG

Job Title: VP of Customer Success

Location: Atlanta, GA

Willing to Relocate: No

Compensation: $200K Base

Education Requirements: Bachelor’s Degree

 

Responsibilities and Essential Functions:

Leads collaboration activity with Product Management, Development, Industry Experts, Sales and Consulting to contribute to joint working for the benefit of the existing and future customer base

Works with company’s management to identify potential successors, and assists in developing and managing resource(s) to reach necessary goals

Measures performance monthly using standard agreed metrics to ensure trends are quickly understood and also to maximize efficiency and efficacy of their teams

In conjunction, with other teams in Customer Success has collective responsibility for achieving revenue in line with budget as well as positive customer retention and margin goals relative to the impact of software sales

Responsible for cost management, continuous process improvements, and collective adherence to all budget items and the overall P&L for Customer Success

Interacts with customers positively to develop a relationship and a clear understanding of and capabilities of the cloud

Experience:

10+ years experience in a similar leadership role/5+years experience in support escalation management

3+ years experience in SaaS and Cloud operations with experience leading large teams

Strong analytical and presentation skills

Experience with Software release, support and troubleshooting


Apply: 

 

Complete your candidate profile at www.searchlogixgroup.com and refer to posting 201604SLG or as a second choice, email your information and requirements to resumes@searchlogixgroup.com.  Only candidates who appear to meet the above criteria will receive an immediate response.  Other resumes will be added to our database of active candidates for one year for other positions that come available and are a match with their background.

 

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