The Armani Group is one of the leading fashion and luxury goods groups in the world today with 4,600 direct employees and 13 factories. It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names: Giorgio Armani, Emporio Armani, A/X Armani Exchange, and Armani Casa.
Position Overview:
The Sales Associate will be responsible for providing prompt, attentive and knowledgeable assistance to all clients.
Core Responsibilities:
- To provide prompt, attentive and knowledgeable assistance to all clients
- To drive client engagement and provide the Armani shopping experience
- To achieve and surpass goals
- To insure the highest standards of client service are maintained at all times
- To maintain the selling floor and merchandise
- To insure compliance with all company policies, procedures and directives
Sales Performance
- Meet and/or exceed personal sales goals as prescribed
- Monitor personal sales results
- Develop sales technique to insure maximum performance
- Identify and meet clients' needs
- Utilize all available sales tools to increase business and improve results
- Overcome client objections and offer alternatives
- Comply with all sales related policies and procedures
- Utilize suggestive selling techniques to maximize and accessorize a sale
- Close the sale and monitor all details alterations, shipping, delivery and special client requests
- Collaborate with all associates to achieve departmental and store goals
- Attend all meetings and seminars to insure knowledge to provide maximum results
- Minimizes returns
Product Knowledge
- Possess an in-depth knowledge of the merchandise
- Consistently seek to increase product knowledge
- Maintain a keen interest in the fashion industry and market trends
- Utilize product knowledge to increase sales
- Identify fit/product concerns in a timely manner
- Have an understanding of competitors' products
Client Service/Clienteling
- Provide the highest level of client service
- Maintain constant floor presence to assist clients
- Acknowledge all clients
- Develop rapport with clients
- Build and maintain repeat clientele
- Maintain consistent communication with clients
- Resolve all client problems and complaints quickly and effectively insure management involvement when appropriate
- Identify and implement new ways of increasing client base
- Monitor client purchases and client database
- Insure complete client satisfaction through to client use of purchase
Selling Floor
- Participate in merchandising moves and maintain merchandising directives
- Possess a basic understanding of the company's visual and merchandising standards and philosophy
- Understand merchandise themes to convey to clients
- Return all items, clean and well maintained, to their correct place
- Participate in keeping the selling floor and merchandise clean and organized
- Participate in insuring the correct visual image is reflected on the floor at all times
Qualifications:
- 2+ years sales experience in a similar high end related field
- Strong interpersonal and communications skills both verbal and written
- Able to speak effectively in interpersonal situations
- Japanese speaking preferably
- Strong independent work ethic, excellent time management skills, and
organizational abilities.
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