Customer Support Specialist

Posting Number: 201971SLG
Job Title: Customer Support Specialist II
Location: Remote

Job Description:

• Responsibility for providing best possible 2nd level support for technical inquiries, this includes technical processes questions, system failures, software bugs, or performance issues
• Providing 2nd level support for technical inquiries coming from 1st level
• Administrative tasks, such as; documentation of tests results, preparation of internal and external reports, and preparation of creating tickets for the infrastructure and development teams
• Communication via various ticketing systems with customers and/or internal colleagues
• Challenging tasks in analyzing the behavior of technical systems and steering internal effort to resolve issues that are occurring for customers
• A possibility to perform minor enhancements or configuration changes of existing customer’s systems
• Monitoring of the performance of our platforms and react to relevant incident
• An experienced and diverse international team, which can support your activities and share the excitement of a successful support case

Requirements:

• Basic programming skills in Java and basic knowledge of SQL, XML, XSL, JSON, CSV and ideally are already familiar with web-based applications configuration (HTTP/SOAP/REST/FTP)
• Basic knowledge of EDI X12/API would a plus but not necessary
• basic knowledge of monitoring tools (e.g. Kibana)
• Experience with Jira
• Experience in similar position in technical support
• Analytical mind with the ability to interpret technical solutions and communication competencies towards internal and external customers

Apply:

Complete your candidate profile at www.searchlogixgroup.com and refer to posting 201971SLG or as a second choice, email your information and requirements to resumes@searchlogixgroup.com. Only candidates who appear to meet the above criteria will receive an immediate response. Other resumes will be added to our database of active candidates for one year for other positions that come available and are a match with their background.

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