NOC Engineer

Consulting Services Group (CSG) is a premier provider of support services, bringing a new and unique level of subject matter expertise to our clients. Our innovation-led services provides comprehensive solutions to our clients who face high-stake challenges related to managing essential programs, growth and transformation, critical communications, and logistics. Our people bring unparalleled expertise and dedication and we are always looking to expand our team.

Consulting Services Group (CSG) is seeking a highly skilled NOC Engineer to support an enterprise Network Operations Center (NOC). A successful candidate will manage and maintain networks, and interface with customers to resolve enterprise issues.

Duties/Tasks and Responsibilities:

• Performing research, analysis, and isolation of alarms that require escalation, additional research, and/or triage.
• Performs initial fault isolation and actively troubleshoot and diagnose problems.
• Handle inquiries received from customers and follow through resolution.
• Participates in tracking and prioritization of ticket handling, including inter-shift turnover.
• Participate in on-call rotation and escalated issues.
• Effectively manage multiple issues simultaneously through effective work prioritization.
• Assist in creating and maintaining operations documentation including support guides, knowledge base articles, and procedures.
• Draft requirements documents, correspondence, and procedures in accordance with policies.
• Provide explanations of complex technical procedures and processes clearly and accurately to both technical and non-technical audiences.
• Communicating effectively in writing as appropriate for the needs of the audience.

Minimum Qualifications:

• Eligibility to obtain and maintain an active US Government issued security clearance.
• Must be a U.S. Citizen.
• Trouble ticket management experience required; with additional focus areas in conflict resolution and problem solving.
• Previous experience working in a Network Operations Center (NOC) or Operations environment.
• Operating systems knowledge - Linux/Windows/VMware.
• Familiar with TCP/IP Layers 1-3, internet protocols, SolarWinds and Splunk

Education: Bachelor's degree with 2-5 years of experience or 6-10 years’ experience in a NOC.

Desired Qualifications:

Certifications desired:

• CompTIA, Net+, Security+, Cisco CCNA

Other:

Work Environment

Work is typically performed in an office environment, requiring the use of computer terminals and standard office equipment to accomplish work objectives. Some travel to data centers required. Ability to lift up to 10 lbs.

Travel:

Minimal local travel in the Washington Metropolitan Area.

Employee Status: Full-Time

Job Location: On site Herndon, Virginia. Remote telework is not available.

Salary: Compensation will be commensurate with experience and qualifications.

Benefits:

We provide compensation commensurate with experience and qualifications.

We are proud of the benefits that we offer! In addition to a competitive salary, we provide no cost health, dental, and vision insurance options for our employees. Our paid time off is a generous accrual program with additional time off for sick leave for you or your dependents wellbeing and paid military leave. Our 14 holidays allow our staff the flexibility to take alternative days off throughout the year. Employees also benefit from a retirement plan with immediate match and vesting. Additionally, we offer life and disability insurance, tuition reimbursement, and a rich employee referral program.

Application:

Applications will be reviewed on a rolling basis. Please let us know if you require accommodations during the application or interview process by reaching us at contact@csg-llcusa.com or 540-751-3215.

Consulting Services Group, LLC is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, see Equal Employment Opportunity. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job, therefore our job descriptions are guidelines, not hard and fast rules. Your experience helps build the competencies and knowledge that translates to our openings.