Install & Repair Telephone Technician
Job Description
Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 rated full-service provider with more than 35 years' experience in the Federal, military, and commercial marketplaces.
Overview: The successful Install & Repair Telephone Technician candidate will have a Secret clearance along with the knowledge, skills, and experience to support the cable plant infrastructure including new installations, troubleshooting, upgrades and maintenance to ensure telecommunications are fully operational in support of the Network Enterprise Center at Redstone Arsenal, AL. The Install & Repair Technician performs a variety of inside and/or outside plant tasks and responsibilities.
Tasks and Responsibilities:
- Completes moves/adds/changes by reviewing customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram.
- Maintains, installs, de-installs, moves, removes, and test copper, coaxial, and fiber optic cable.
- Installs communication closet equipment such as racks, cable trays, conduit, and cables.
- Verifies service by testing circuits, equipment, and alarms by identifying, correcting, or escalating problems.
- Follows industry standards and in coordination with the Government and other technicians, maintains voice and data networks by running, pulling, and terminating cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and building ironwork and ladder racks, establishing connections and integrations.
- Documents network by labeling equipment and cables.
- Resolves more complex telephony issues which may impact Priority Users (such as Senior Military Officials) and/or issues impacting large number of users.
- Responds to service requests, troubleshoot, isolate, and repair voice and data problems.
- Inspects and performances routine maintenance in manholes, such as draining water. Assists with repair, securing, and replacement of all cable-related defects within manholes.
- Inspects telephone poles, pedestals, handholes, and other outside plant infrastructure. Reports deficiencies and makes repairs as necessary or escalates as needed.
- Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
- Maintains customer rapport by listening to and resolving concerns and answering questions.
- Maintains safe work environment and conditions by following codes, standards, and legal regulations.
- Assists with work order and trouble ticket administration within the Telephony Management System (TMS).
- Performs other duties as assigned to support contract requirements.
- Attends training sessions as required (DoD, Information Assurance, Security, Corporate).
Minimum Required Skills, Education, Experience & Abilities:
- High school diploma
- At least three years of experience of maintenance, installation, testing, and repair of telecommunications equipment and systems
- Have the ability to lift and/or maneuver loads weighing 50 pounds or more
- Effective oral and written communication skills
- Must be able to maintain a valid driver’s license
- BICSI Installer I (or higher) certification preferred
Security Clearance Requirements:
Must have a current and active Secret level clearance based on a favorable T3/NACLC or higher investigation. The successful candidate will have completed a government security investigation and must meet eligibility requirements.
SRI is an Equal Opportunity Employer (EOE) and Affirmative Action Employer (AAE)