Customer Success Manager
Posting Number: 201978SLG
Job Title: Customer Success Manager
Location: Remote
Summary: Apply knowledge of transportation industry experience and account management skills to implement account strategies in order to retain customers and grow revenue. In addition, you will also provide expertise and business acumen regarding new customer acquisition as well as providing leadership from your cumulative industry, product, and company-specific experiences.
Job Description:
- Lead account management and support strategy to retain and grow assigned accounts
- Develop and implement strategies to grow assigned accounts to meet financial objectives
- Establish trusted advisor relationships with customer stakeholders and executive sponsors
- Add customer-specific value through improving business processes by viewing situations from the customer's perspective
- Align and leverage internal resources to grow, develop, and maintain accounts
- Manage and resolve customer complaints and concerns
- Provide proactive account management through quarterly reviews, and consistent customer interaction
- Secure customer reference ability and drive customer participation in select sales and marketing programs, events, and customer advisory groups
Requirements:
- BS degree in Business, IT, or related field
- 5+ years successful account management experience
- Demonstrated ability to manage and grow sales; ability to meet and exceed sales goals
- Must possess strong customer focus with excellent interpersonal and communication skills and ability to present solutions effectively
- Ability to build, maintain, and close business on a consistent basis
- Experience in technology solution sales and account management desired
- Experience in managing transportation and logistics customers
- Knowledge of telematics technologies including In-Cab solutions, Trailer Tracking and Cold Chain asset management, Transportation Management software desired
- Demonstrated knowledge of account management strategies and processes including the ability to understand customer needs, overcome objections, develop business cases, and negotiate and close new business
- Microsoft Suite and Salesforce CRM software experience
Apply:
Complete your candidate profile at www.searchlogixgroup.com and refer to posting 201978SLG or as a second choice, email your information and requirements to resumes@searchlogixgroup.com. Only candidates who appear to meet the above criteria will receive an immediate response. Other resumes will be added to our database of active candidates for one year for other positions that come available and are a match with their background.
THE SEARCHLOGIX GROUP
9/19/2023
Remote National